Home improvement disputes are among the most common consumer problems. A written contract, the right licenses and clear records give you the strongest position.
Before you hire
- Check that the contractor holds any required state or local license, and verify insurance.
- Get a written contract with scope, materials, price, payment schedule and timeline.
- Avoid large upfront payments. Many states limit deposits.
- Get change orders in writing.
- Ask for references and check complaints with your attorney general or consumer protection office.
If the work is bad or unfinished
- Document the problems with photos and dates.
- Notify the contractor in writing and give a reasonable chance to fix it.
- Get repair estimates from other licensed contractors.
- Do not withhold payment without understanding your contract and local law, since you may owe for work done.
- Send a demand letter, then consider small claims court or mediation.
Mechanic's liens
A contractor or supplier who is not paid may file a lien against your property. Even if you paid the general contractor, unpaid subcontractors can sometimes lien your home. Ask for lien waivers when you make payments and keep copies.
Where to get help
State contractor licensing boards can investigate complaints, and some have recovery funds. Legal aid and consumer attorneys may help, and many contracts allow recovery of attorney fees. See our guides to demand letters and small claims court.
Frequently asked questions
Can I fire a contractor?
Your contract controls. Follow its termination terms and get advice if you are unsure.
How long do I have to sue for faulty work?
Deadlines vary by state and claim. See our statute of limitations guides.