A service agreement sets out what a provider will do, when and for how much. Clear terms protect both sides.
Key clauses
- Description of services.
- Price, deposits and invoicing terms.
- Schedule and delivery.
- Client responsibilities.
- Warranties and limits.
- Cancellation and refund terms.
- Confidentiality and dispute resolution.
Why it matters
Written terms help you collect payment, limit scope creep and manage expectations. They also support claims if the other party fails to perform.
Tips
- Use plain language.
- Spell out what counts as complete.
- Set payment dates and late fees.
- Include a process for changes.
- Keep signed copies.
When to get a lawyer
For high-value jobs, regulated services or when liability is significant, ask a lawyer to review. See our guides to business contracts and demand letters.
Frequently asked questions
Do I need a deposit?
It is common and reduces risk.
Can a client cancel anytime?
Only as the contract allows.