Many people assume stores must always accept returns. Often they do not, but warranties and consumer laws give you rights when a product is defective or not as promised.
Types of warranties
- Express warranties are promises in writing or in advertising, such as "one-year warranty."
- Implied warranties arise by law. The implied warranty of merchantability means a product should work for its ordinary purpose, and many states recognize it unless properly disclaimed.
- Extended warranties and service contracts are separate products with their own terms.
The Magnuson-Moss Warranty Act
This federal law requires clear disclosure of written warranty terms for consumer products and lets consumers sue for breach in some situations. It also limits manufacturers from requiring that you use only their branded parts to keep a warranty valid, with limited exceptions.
Returns and refunds
Federal law does not generally require stores to accept returns for change of mind. A store's return policy applies, and some states require stores to post it. If the item is defective or misrepresented, you may be entitled to a repair, replacement or refund even after a return window.
Steps if a product fails
- Keep receipts and warranty documents.
- Contact the seller or manufacturer in writing.
- Ask for the remedy the warranty provides.
- File a complaint with your state attorney general if refused.
- Consider small claims court for larger losses.
Frequently asked questions
Can a seller refuse any warranty?
Sellers can sell "as is" in many cases, but they cannot deceive you about the product.
Do I need the original receipt?
It helps a lot, but other proof of purchase such as a card statement may work.